Complaints must be registered before the campaign end date.
4. Draws & Winner Selection
Draws will be conducted under relevant authority supervision.
Draws may be electronic or manual as approved by the authorities.
Winners must present valid identification and official Lulu notification.
Unclaimed or unreachable winners may forfeit their prizes.
5. Prizes & Redemption
Prizes are non-transferable and not redeemable for cash.
All prizes are provided on an “as-is” basis.
Lulu may substitute prizes of equal value if required.
All decisions are final and binding.
6. Disqualification and Fraud
Any fraudulent, dishonest, or disruptive behavior will result in disqualification.
Multiple or automated entries are not allowed.
Lulu reserves the right to take legal or regulatory action.
7. Exclusions
Lulu employees, their immediate family, and affiliated company staff are not eligible.
8. Technical & System Disclaimer
Lulu is not responsible for technical failures, SMS issues, system errors, or connectivity problems.
No liability will be accepted for losses due to such failures.
9. Publicity & Consent
By participating, customers consent to Lulu using their name, image, and statements for promotional purposes without additional compensation where permitted by law.
10. Marketing & Communication Consent
Lulu may contact participants via SMS, WhatsApp, email, phone, or social media.
Data will be processed according to Oman law and Lulu’s Privacy Policy.
Customers can opt out at any time.
11. Loyalty Program Consent
Customers agree to be enrolled in Lulu Happiness loyalty programme and governed by its terms and privacy policy.
12. Right to Amend
Continued participation confirms acceptance of updated terms.
13. Regulatory Approval
This promotion is conducted in accordance with Oman laws and supervised by relevant authorities.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Oman and subject to Oman courts.
