Customers are responsible for providing accurate and active contact information.
Any customer complaint regarding the non-receipt of a raffle coupon or customer's inability to participate in the draw, despite making an eligible purchase, will not be accepted by Lulu if not registered before the campaign end date.
4.Draws & Winner Selection
Draws are held periodically under relevant authority supervision.
Prize draws shall be conducted as either an electronic draw or a manual draw, as determined and supervised by the overseeing authority.
The draw methodology and supervision procedures shall comply with applicable Oman regulatory requirements and authority directives.
Winners are announced via Lulu platforms and must present appropriate identification (eg. Resident Card or Passport) and the official Lulu notification to claim prizes.
Prize claims must occur within the specified period or else the same will be forfeited.
If winners cannot be reached, fail to claim, or are disqualified, Lulu may substitute winners or consider prizes unclaimed at its discretion.
5.Prizes & Redemption
Prizes are non-transferable and cannot be exchanged for cash.
All prizes are awarded on an 'as is' basis. Lulu makes no guarantees regarding quality or merchantability.
Lulu may substitute unavailable prizes with items of equivalent worth determined at the sole discretion of Lulu.
Decisions regarding prize allocation are final and binding.
6.Disqualification and Fraud
Lulu reserves the right, at its sole discretion, to disqualify any individual found to be tampering with the entry process, acting fraudulently or dishonestly, violating these Terms and Conditions or any law, submitting invalid or duplicate bills, or acting in an unsportsmanlike or disruptive manner.
Any attempt to undermine the legitimate operation of the campaign may result in exclusion from current and future promotions and may be subject to legal action and reporting to the competent authority.
Multiple entries, automated participation, or participation via third-party services is not allowed, unless expressly permitted. Lulu reserves the right to void such entries and inform the competent authority if required.
7.Exclusions
Employees of Lulu, their immediate family, and affiliated company employees are not eligible to enter.
8.Technical & System Disclaimer
Lulu is not liable for any delay, failure, or error in coupon delivery, claim, or redemption due to technical glitches, system malfunctions, email/SMS failures, unauthorized access, cyberattacks, device/network issues, configuration errors, external disruptions, or any event beyond Lulu's control.
Lulu assumes no liability for losses or damages resulting from technical or electronic failures.
9.Publicity & Consent
By participating, customers consent to Lulu using their name, likeness, and statements for marketing or promotional purposes on any media without further notice or compensation, except where prohibited by law.
10.Marketing & Communication Consent
Participation permits Lulu to contact customers about offers and campaigns via SMS, WhatsApp, email, phone call, push notification, or social media.
Participant data will only be used for marketing purposes with explicit consent, in accordance with Oman data protection law.
Participants can withdraw their consent for marketing at any time by contacting Lulu or using the provided opt-out mechanism.
Data will be protected and processed in line with Lulu's Privacy Policy and Oman law.
11.Loyalty Program Consent
By participating, customers consent to Lulu enrolling them in Lulu Happiness loyalty programme if not already members, governed by its official terms and privacy policy.
Members will receive benefits and communications as outlined in the programme terms.
12.Right to Amend
Lulu may, at its sole discretion, modify, amend, or update these Terms & Conditions at any time without prior notice.
Continued participation means acceptance of any updates
13.Regulatory Approval & Authority Supervision
This promotion is conducted in accordance with Oman regulations and with the necessary approvals from the applicable municipal authorities.
All prize draws are supervised by relevant authorities as mandated by law.
14.Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Oman, and all disputes shall be subject to the exclusive jurisdiction of Oman courts.
